Shipping policy

Shipping Policy

JamesLamps offers shipping for all eligible orders.

Processing and crafting times:
Because our resin display lamps are handmade and may be sold as pre-orders, please allow extra crafting time before your order is dispatched. Processing times may vary depending on demand.

Shipping times:
Once your order has been dispatched, delivery times depend on your location and the shipping carrier. You will receive tracking details once your order has been shipped.

Shipping protection:
If you choose to add shipping protection at checkout, your order may be covered for issues such as damage, loss, or delivery problems during transit.

Incorrect address:
Please make sure your shipping address is correct before placing your order. JamesLamps is not responsible for delays or failed deliveries caused by incorrect customer details.

Damaged orders:
If your order arrives damaged, please contact us as soon as possible with photos of the item and packaging so we can review the issue and work with you on a suitable solution.